Please read the following information carefully before booking your appointment.

Age Policy

I am unable to treat clients under the age of 16 due to insurance requirements.

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New Client Bookings

All new clients are required to pay for their first appointment in full at the time of booking.
Appointments are only secured once payment has been received and confirmation sent.

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Cancellation Policy

A minimum of 48 hours’ notice is required to cancel or reschedule an appointment.

Cancellations made within 48 hours will incur a 50% charge of the treatment cost.

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Late Arrivals

Please arrive on time for your appointment.
Late arrival may result in reduced treatment time or cancellation of the appointment. The full treatment fee will still apply.

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Gift Vouchers

Gift vouchers must be declared at the time of booking and will act as your booking deposit.

Failure to attend or cancellations within 48 hours will result in the voucher being redeemed in full.

Gift vouchers are valid for 6 months from date of purchase.

Raffle prize vouchers are valid for 3 months, cannot be used during December, hold no monetary value, and cannot be exchanged or sold.

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Medical Information & Patch Testing

Clients are required to complete a consultation form detailing any relevant medical history or medication.

Patch testing is mandatory for certain treatments for all new clients or clients who have not attended within the last 6 months. This is a requirement of my insurance and cannot be waived.

A GDPR policy is in place and agreement forms are signed annually.

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Payment Methods

Payment is accepted via cash or bank transfer.

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By booking an appointment, you agree to the above terms.

I look forward to welcoming you to The Shack